Mikael Martin is a Solution Manager with vast experience in the e-commerce and travel industries, specifically in TravelTech.

He's a detail-oriented individual with a passion for learning and contributing to a high team spirit. Outside work, he enjoys food, spending time with his family, and working out.

Mikael joined Trapets in August 2023 with high expectations. In this interview, he shares his experiences from the first months, lessons he has learned, and thoughts about his ongoing journey.

1. Tell us what your first months at Trapets have been like.

I'm delighted to say that my high expectations of Trapets have not only been met, but also clearly exceeded.

As a Solution Manager in the Customer Success team, I am entrusted to manage customer onboarding and implementation projects related to our platform, Instantwatch.

These projects are complex and challenging, yet immensely satisfying to drive. Although I've worked in similar roles, this feels like a whole new journey.

Collaborating with talented colleagues has accelerated my knowledge in compliance and regulatory tech. Engaging in such a fascinating industry makes every day an exciting professional growth and learning journey.

Additionally, I am genuinely impressed by my colleagues' professional competence and strong social skills, which significantly enrich my experience. I simply love it here.

2. How has Trapets' culture impacted your growth?

I believe that Trapets' innovative and forward-thinking culture brings a powerful sense of unity with solution-driven, clear, and positive communication.

Our focus on knowledge sharing, seamless teamwork, and highly professional interactions creates an environment where success is not only achieved but also celebrated.

I'm thrilled and humbled to collaborate with fantastic colleagues who not only bring extremely valuable knowledge and experience but also cultivate a supportive and enriching environment.

3. What makes you proud to work at Trapets?

What truly makes me proud to work at Trapets is our relentless dedication to staying ahead of financial crime. Every day, I’m genuinely inspired by the passion and commitment of my colleagues, knowing that our work is making a difference.

In today's environment, where financial crime poses significant threats to society and financial institutions, being part of a team that combats these issues is fulfilling.

Trapets is at the forefront of developing innovative solutions and technologies to address these challenges head-on, and I take pride in contributing here.

4. Reflecting on your time at Trapets, what are three lessons you've learned since starting to work with the company?

Reflecting on my ongoing journey at Trapets, the following lessons continue to resonate with me:

Firstly, I've come to understand the importance of continually trusting my abilities and skills and recognising that growth and development are ongoing processes.

Secondly, I've gained an even deeper appreciation for the power of collaboration and teamwork, especially in highly complex matters, and I understand that collective effort fuels innovation and success.

Thirdly, I've learned to embrace adaptability and resilience as essential traits in navigating the ever-evolving landscape of our industry.

This ongoing journey at Trapets teaches me that learning and growth are continuous. I'm committed to embracing each new challenge with enthusiasm, determination, and the ambition to find the best solution for our customers.